Return Policy | The Lamp Shop

Return Policy:

 1. Sale & Clearance Items

All sale, discounted, clearance are FINAL SALE

These items cannot be returned, exchanged, or refunded unless required by applicable law.

Please carefully review the product description, photographs, dimensions, and condition of any sale item before purchasing.

2. Returns of Regular-Priced Items

Regular-priced items may be returned within 14 days of delivery, subject to the conditions below.

To request a return, please contact us by email at info@the-lamp-shop.com before sending anything back.

Returns sent without prior authorization may be refused.

Return Conditions

To be eligible for a return:

  • The item must be returned within 14 days of delivery.
  • The item must be unused and in the same condition in which it was received.
  • The item must be securely packaged for return.
  • All original components, accessories, and parts must be included.
  • Whenever possible, the original packaging should be used.
  • The customer is responsible for the cost of return shipping.
  • We strongly recommend using a fully insured and trackable shipping service. The Lamp Shop is not responsible for items lost or damaged during a customer-arranged return shipment.

Once the returned item has been received and inspected, the refund will be processed for the eligible purchase price of the merchandise.

Original shipping charges are non-refundable.

3. Shipping Damage — IMPORTANT

Please inspect your package immediately upon delivery and before discarding any packaging materials.

If the package appears damaged, crushed, punctured, torn, wet, or otherwise compromised, please:

  1. Photograph the package from all sides before opening it.
  2. Photograph all visible damage to the packaging.
  3. Open the package carefully and inspect the merchandise immediately.
  4. Photograph any damage to the merchandise.
  5. Keep all original packaging materials, boxes, labels, and packing materials until the matter has been completely resolved.
  6. Contact the shipping carrier promptly to report the damage and initiate a claim.
  7. Notify The Lamp Shop by email at info@the-lamp-shop.com and provide photographs and the carrier claim information.

Carrier Damage Claims

Damage that occurs during transit must be reported to the shipping carrier by the recipient.

The customer is responsible for providing the carrier with the documentation required to process the claim, including photographs of the damaged packaging and merchandise and, when requested, the original packaging.

Do not discard the shipping box, packing materials, labels, or other packaging until the carrier has completed its investigation and the claim has been resolved.

Failure to retain the original packaging or provide the requested documentation may prevent a carrier claim from being processed.

The Lamp Shop will reasonably cooperate with the customer and carrier when documentation is available, but we cannot guarantee the outcome of a carrier claim.

4. Damage Reported After Packaging Has Been Discarded

If merchandise is reported as damaged but the customer has discarded the original shipping packaging before the damage has been documented and/or before the carrier has completed its investigation, we may be unable to verify or pursue a carrier damage claim.

In such circumstances, The Lamp Shop cannot be held responsible for damage that may have occurred during transit when the required evidence and packaging are no longer available.

5. Product Defects or Incorrect Items

Shipping damage is different from a product defect or an incorrect item being shipped.

If you believe you received:

  • the wrong item,
  • an item missing components,
  • or merchandise that was defective before shipment,

please contact us at info@the-lamp-shop.com as soon as possible and provide photographs and a description of the issue.

We will review the situation and determine the appropriate resolution.

Nothing in this policy is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.

6. Returns for Change of Mind

For regular-priced items, customers may request a return within the 14-day return period.

Examples include:

  • The item is no longer wanted.
  • The style does not work for your space.
  • The customer changed their mind.
  • The customer ordered the wrong item or size.

The customer is responsible for return shipping costs.

The merchandise must be returned in accordance with the return conditions above.

7. Refunds

Refunds are issued only after an authorized return has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Original shipping charges are not refundable.

If an item is returned outside the applicable return period, without authorization, or in a condition that does not meet the return requirements, the return may be refused or a refund may be reduced or denied to the extent permitted by applicable law.

8. Unauthorized Returns

Please do not send merchandise back without first contacting us and receiving return instructions.

Unauthorized returns may be refused or returned to the sender at the sender’s expense.

9. Customer Responsibility for Return Packaging

The customer is responsible for securely packaging merchandise being returned.

Any damage occurring during a customer-arranged return shipment is the responsibility of the customer and must be addressed with the shipping carrier.

We strongly recommend purchasing appropriate shipping insurance for returned merchandise.

10. Policy Changes

The Lamp Shop reserves the right to update this Return, Refund & Shipping Damage Policy from time to time.

The policy applicable to an order is the policy in effect at the time the order was placed, except where otherwise required by applicable law.

 

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